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Wednesday, January 13, 2010

Airline baggage prices up...Customer service down


No more free peanuts, multiple drinks, pretzels, crackers, pillows, blankets, and now, checked baggage fees are going up once again.

Delta airlines will raise it's checked bag fees once again in an effort to gauge their customers more than they already are.

You know, it's amazing that airline rates continue to rise while gas prices subside. Remember during the Summer months a few years back when gas prices reached $4.00? Airlines were talking of cutbacks and increased fares because they were losing money due to rising oil prices.

Someone tell the airlines that gas prices have been declining for the past year...why haven't airline prices?

It used to cost me $300 to fly straight through from Toronto to Kansas City. Now it's around $500 to fly that same route and they take me through a pile of layovers, twists, turns and more.

Airlines combined to amass nearly 1 billion dollars in 2009 from checked baggage fees alone, according to cnn.com. What are we getting in return for these fees?

I don't even like peanuts or pretzels, but can we at least get some customer service?

When you're standing in line to check in at any kiosk it's like your being funnled into a train heading to a German internment camp. The customer service is THAT bad.

What do you think?

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